Clarification Text of the Personal Data Protection Law
As Rentrium Car, we care about your safety. In this regard, our data processing activities within the scope of the Law on Protection of Personal Data No. 6698, which is regulated for the protection of personal data and the fundamental rights and freedoms of individuals, especially the privacy of private life.
In accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”), any information relating to an identified or identifiable natural person is defined as personal data. Your personal data before our company; It may be possible to save, change, reorganize, transfer, classify and update in our systems within the legal limits for the reasons, purposes and methods explained below, and your personal data may be processed in accordance with the conditions listed in the KVKK.
1. Data Controller and Representative
In accordance with the Law on Protection of Personal Data No. 6698 ("KVK Law"), your personal data; may be processed by Hüseyinm ÇAĞLAYAN ("Rentrium Car Rental") as the data controller within the scope described below.
2. What Personal Data We Collect
The information we need may vary depending on the nature of the rental process, the damage situation, the use of customer loyalty programs, the campaigns utilized, and the services requested. You can find this information generally under categories below:
Identity: Name-surname, signature, T.R ID number, date of birth, driver's license, ID, passport photocopies, etc. informations.
Contact: Phone, e-mail address, address, etc. informations.
Customer Transaction Information: Vehicle delivery form, rental agreement, detailed information about the rental process (fuel, date, HGS/OGS usage, etc.), policy information, past rental information in our company, flight information, etc. informations.
Finance: Credit card information, payment information, Findeks information, etc. informations.
Audio and Visual Recordings: Call center recordings, office video camera recordings.
Transaction Security Information: User name and password information, etc. created for the use of the website or mobile application. informations.
Marketing: Survey, cookie records, rental history, preferences for campaigns and offers, etc. informations.
Legal Action, Criminal Conviction and Security Measures: Traffic fines, information on criminal investigation processes, correspondence made by judicial authorities, minutes, etc. informations.
Vehicle: Accident, damage, etc. damaged vehicle information, other vehicle information involved in the accident, plate information, information on vehicle usage.
Damage: Damage information, accident report, damage photos, appraisal report.
Health: In case of accident, alcohol report, health reports, etc. information on personal health status, disability information.
3. What are the Purposes of Processing Your Personal Data?
Your personal data, by automatic or non-automatic methods, on behalf of Rentrium Car Rental and Rentrium Car Rental by our branches, dealers, call center, affiliates or supplier companies or for security reasons in your visits to websites, social media channels, mobile applications, Hitrentacar branches. It can be collected verbally, in writing or electronically, by means of the camera system and similar means available with the
a) Execution of rental offers, reservations and sales processes, payment transactions, delivery-return transactions, execution of after-sales support processes, especially damage and recourse processes, evaluation of requests and complaints, confirmation of identity, execution of insurance transactions, business partners and / or management of relations with suppliers, execution of customer relations processes and providing necessary information to the customer within the scope of leasing, creation and use of your customer account.
b) Execution and follow-up of legal works and transactions, sharing information with authorized public institutions and organizations within the framework of legislation, management of internet access records and ensuring data security.
c) Recording audio during the call center process, requesting findeks information from customers, determining the solvency and making financial background inquiries, preventing fraud and providing vehicle protection services, planning and executing risk management, carrying out the necessary audit and control processes within the scope of company activities, reporting and reporting. making reviews, making internet sales platforms functional.
d) Contacting within the scope of marketing activities regarding our products and services, sending commercial electronic messages, presenting personalized offers, conducting analysis, survey and satisfaction studies, planning and/or execution of product and/or service commitment processes, special interest to customers within the scope of cookie activities. execution of marketing processes.
4. To Whom Can Your Personal Data Be Transferred For What Purposes?
Your personal data is linked, limited and measured for the purpose of transfer within the scope of the requirements of commercial life.
